Shipments and returns
Packages are generally dispatched within 2 to 5 business days after receipt of payment and are shipped via USPS with tracking.
Shipping fees included handling and packing fees as well as postage costs. Handling fees are fixed, while transport fees var according to total weight and size of shipment. We advise you group your items into one order to minimize this cost.
Returns are accepted for unopened items or items damaged in transit. A 15% restocking fee will apply on all returns.
Once your cigars arrive, we highly recommend that you place them in your humidor and wait at least 7 days prior to enjoying them. This allows the cigars to acclimate themselves to the proper humidity and temperature. Remember, they may have spent several days in the back of a cold (or hot) truck!